|
Articles and Speeches
BT Poor
Communication
15-Jan-07, Press Release.
Windsor MP Says BT’s Lack of Communication
with Disconnected Customers is Unacceptable
Following a visit to Old Windsor to meet residents and
businesses affected by phone disconnections, Adam Afriyie MP
has criticised BT for failing to talk to their customers or
keep them informed.
Lines to around 400 homes were knocked out in the first
week in January and very little information was provided by
BT to residents.
Residents are having to use their mobiles to call BT to
report faults. Many lines are still not reconnected and may
not be until this Thursday or even later. Residents with
health problems and the elderly have been left stranded
including one local resident with a heart condition who is
unable to ring emergency services should he need to.
Co-Op Foodstores in Old Windsor has been unable to accept
card payments for purchases or use the lottery machine; the
Manager of the Co-op said, “this has been very frustrating
for my staff and customers.”
Adam Afriyie said: “I am concerned at the number of
elderly and unwell people who have been left stranded
without access to emergency services by BT’s apparent
inaction.
“Their lack of communication with customers is
unacceptable and I have written to the Chief Executive of BT
to request that they rectify the problem and explain why
residents were not informed of the disconnection.
“Why on earth they can’t provide temporary mobiles to the
vulnerable is beyond me.”
ENDS
Contact Details: Telephone: 0207 219 8023 Email: afriyiea@parliament.uk
Editors Notes Photo shows Adam Afriyie outside Co-Op
Foodstores, St Lukes Road, Old Windsor. |
